2 Improving communication listening

 Mirleth Galilea Oviedo Ibarra

Audio (02)

A. Does he think technology makes good communication easier?

He says it can improve communication but also make it worse, the important thing is to stick to the 4 key points 

B. What 4 key points does Alastair make about communication? 

1) people have limited attention 

2) recognize communication is about meaning

3) listening is vital 

4) communication need emotional connections

Audio (03)

Reasons why the company who uses technology communicates well: 

Amazon> because it informs us every action done so we know exactly what is happening and it suggests products based on our previous searches

Audio (04)

A. What mistakes did the company make? 

That they used a voicemail to clarify a situation with the customers but it takes too long and most of the time it doesn't solve anything.

B. How could they have improved? 

To have an actual human being behind the voicemails ready to attend the clients problem or improve it's technology to communicate better