Quality Management

 

Task 1 Quality Management

 

What is Quality Management?

A product or service is of good quality if it fulfills the expectations and needs of the buyer, therefore quality management is the area of an organization that ensures that the products and services they offer achieve the quality level they want

 

What is the objective of Quality Management?

For the organization, is to gain, expand their place in the market (national or international) by offering quality products (product reliability), but it doesn´t stops there. It also ensures a after-sales service for a higher customer satisfaction and consequently have a word-of-mouth-marketing.

 

Which are the key components of Quality management?

ü  Quality control: Is about inspecting products to make sure they reach the quality standards and keep out the defecting products. Its disadvantages are when they have to do the inspecting, sampling, checking it becomes an expensive process for the business. They have to inspect since the raw materials come in to the final product.

Its advantages are that they can identify a sub-standard output before the product goes to the market, the standards of quality continue to raise.

 

ü  Quality assurance: Its goal is to put quality into the processes of the organization, by designing the way a product is produced. If quality assurance is well made then the production process will be reliable, as a consequence the quality control doesn´t need too much inspection and finally the costs of quality control are less.

 

Describe what Quality Management involves. (process)

The process of quality management involves setting quality targets in order to make the product accepted by the customer. Therefore, quality assurance and quality control takes place for them to measure and report the quality of the whole process of production and sale of the product, and the product as well.

 

 

 

 

What does “Quality Improvement Methods” refer to? Explain in detail.

The quality improvement methods are strategies that the organization uses in order to analyze the QI efforts. Some of the methods are:

ü  Pareto chart (80-20 rule): the rule assumes that in any process 80% of the problems are caused by 20% of major factors and the resting 20% of problems are caused by 80% of minor factors. The goal of this chart is to focus the quality efforts into the factors that impact more on a process that the company wants to target.

ü  Fishbone diagram (cause and effect): it defines a problem starting by the right side and the causes and subcauses are branching all the way to the left making a fishbone structure. This way you can identify the source of the problem.

ü  Shewhart chart (control chart): this chart is used to foresee if a process that an organization want to implement is stable and If it would have any defects by comparing with previous processes.

 

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

ISO Standards:

ISO	ISO 9001	ISO 14001	ISO 45001	ISO 27001
Are international standards that enlist the requirements for a quality management system	Helps organizations to identify what are their customers and stakeholders needs by ensuring a consistent quality in the goods and services	It specifies the requirements for maintenance of an EMS, for a company to gain competitive advantage	Guides a OH&S  system to provide safe and healthy workplaces	Gives to companies a framework of policies and procedures for risk management of its information.
	QMS Quality management systems	EMS Environmental management systems	OH&S Occupational health & safety management system	ISMS Information security management system

 

 

 

 

 

 

What are the benefits of Quality Management?

It’s a process of benefits, for each new customer you make the cycle repeats

-        Satisfied customer ↓

-        Repeats purchase ↓

-        Customer recommendation ( posts on social media, shares with friends and family) ↓

-        Lower marketing costs (since more people are interested in your product)↓

-        customer loyalty ↓